By Ben Shneiderman
2003 IEEE-USAB Award for uncommon Literary Contributions Furthering Public figuring out of the occupation. and chosen as a Finalist within the type of Computer/Internet within the 2002 self sustaining writer publication Awards (IPPYs) provided by way of self sustaining writer journal Ben Shneiderman's booklet dramatically increases laptop clients' expectancies of what they need to get from know-how. He opens their eyes to new chances and invitations them to imagine freshly approximately destiny know-how. He demanding situations builders to construct items that larger aid human wishes and which are usable at any bandwidth. Shneiderman proposes Leonardo da Vinci as an inspirational muse for the "new computing." He wonders how Leonardo may use a computer and what functions he could create. Shneiderman shifts the point of interest from what desktops can do to what clients can do. A key transformation is to what he calls "universal usability," permitting participation through old and young, beginner and professional, capable and disabled. this alteration might empower these longing for literacy or dealing with their barriers. Shneiderman proposes new computing purposes in schooling, medication, enterprise, and govt. He envisions an international huge Med that grants safe sufferer histories in neighborhood languages at any emergency room and thriving million-person groups for e-commerce and e-government. elevating greater questions about human relationships and society, he explores the computer's capability to aid creativity, consensus-seeking, and clash solution. every one bankruptcy ends with a Skeptic's nook that demanding situations assumptions approximately belief, privateness, and electronic divides.
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Additional info for Leonardo's Laptop: Human Needs and the New Computing Technologies
It’s simple to say, but tough to do (Nielsen 1993; Shneiderman 1998). The methods for enabling technology developers to understand users have been expanding in the past two decades. The first method to support user-centered design is a user needs assessment that determines the range of services needed by users. In our work with the Library of Congress (Marchionini et al. 1993), we watched hundreds of users of the online public access card catalog and logged their 54 > Chapter 4 activities. This well-designed but definitely old-computing style of interface required a one- to three-hour training course.
Another cynic noted that the road to technology-centered solutions is paved with user-centered intentions. The experience of many usability professionals has been that they were invited to participate in projects, but then their advice was ignored. When the products failed, the usability professionals were doubly frustrated because they got blamed. These darker scenarios are part of the early stages of the transformation to the new computing. As time goes by, usability practices and human-computer interaction (HCI) research are spreading.
The Java movement is a step in the right direction, since it proposes to support platform independence, but its struggles indicate the difficulty of the problems. Another concern is the variety of network connection speeds. Some users will continue to be limited to slower telephone dial-up modems while others will use much faster cable or DSL modems. This hundredfold differential creates an enormous chasm between user communities. Since many Web pages contain large graphics, user control of 44 > Chapter 3 byte counts would be a huge benefit.
Leonardo's Laptop: Human Needs and the New Computing Technologies by Ben Shneiderman