Leading Change by Ajayi O. PDF

By Ajayi O.

ISBN-10: 1841122734

ISBN-13: 9781841122731

Quick music path to major swap in a fast-moving company international. Covers the foremost components of switch management, from collaborative management to dating administration and from potency and efficacy to getting agencies prepared for switch. Examples and classes from a number of the world's such a lot winning companies, together with Microsoft, Daewoo, Cisco, Royal/Dutch Shell and Komatsu, and ideas from the neatest thinkers, together with Alan Hooper and John Kotter, Jeanie Daniel Duck, John Katzenbach and the RCL workforce, Daryl Conner, John Adair and Tom Peters. encompasses a word list of key strategies and a finished assets consultant.

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The aim is to create a ‘‘virtual relationship’’ with each customer, whether the contact is via the Web, telephone, mail or any other channel. The strategy was to implement best-of-breed software solutions for each of the main application areas. An initial phase, covering functions such as human resource management, finance and logistics based on SAP software, was completed 18 months into the project, and a second phase for sales engagement, based on Siebel Sales Enterprise, is almost complete. Further phases will include seminar and event management and customer management.

It is essential that valid measures exist to steer this explosion of new business. It is imperative for leaders to establish metrics and processes by which to measure and monitor the success of e-business. Proven measures such as Return on Investment (ROI) and Economic Value-Added (EVA) should be applied where e-business is generating revenue. Also the impacts on the business (such as customer impact, market place impact and organizational impact) should be assessed. It is true that not all areas of e-business will generate revenue, but leaders can still try to evaluate its value or impact on specific change programs.

E-learning Electronic learning is a revolutionary new approach to training and developing employees and it is driving a quantum change in the nature of corporate training. With e-learning, organizations now have the powerful potential to develop, deliver, manage and measure the impact of training internally and externally using one centralized system. Internally, the benefits are that it enables mass customization of learning and is more personalized (role based) and just-in-time. Also, the learning content is scalable, easier to update and re-usable – saving organizations time and money.

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Leading Change by Ajayi O.

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