By Ben B. Graham
A must-read for any aggressive association, aspect approach Charting: conversing the Language of method offers a complete, but transparent, clarification of the way to make use of probably the most robust instruments to be had to enhance paintings strategies. writer has effectively built-in the historical past, good fortune tales, and knowledge of these within the box who've utilized this time-tested software.
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Extra info for Detail Process Charting: Speaking the Language of Process
While these are the right people to bring together to study and improve the process, this is not the best way to build an as-is chart. When people are away from their workplace, they tend to focus on the value-added steps they perform and often overlook many of the non–value-added steps that are apparent at the workplace. Also, it wastes the time of all the other people in the room while one person is explaining their work. We use less employee time and get better results if we wait until the as-is chart is complete and then bring a team of employees together to study and improve it.
Go through the appropriate channels on the ﬁrst pass (visit the managers and supervisors and get the okay to deal directly with the people doing the work on future visits). If the process is not too spread out, you can take a quick walk-through during which you get approval to deal directly with the people, get their names and phone numbers, and set up interviews. An escort who is familiar with the process can make arrangements for people to be available and take care of introductions from one work location to the next.
4 D O S YMBOL : V ALUE -A DDED IN A M ANUFACTURING P ROCESS Originate The Origination symbol represents the ﬁrst time information is entered on a document. This symbol shows added value in an information process (addition of information to an item that enables it to move on in the current process). Action words associated with an Origination symbol tell the reader what is happening to a document. Some examples of words that would be associated with an Origination symbol are • • • • • • Filled in Completed Written Prepared Printed Copy made This text might include a list of speciﬁc entries: • Name and address entered • Product code, description, and quantity written Origination symbols show us at a glance where items are introduced into the process and can point to opportunities for signiﬁcant productivity improvement and proportional error reduction.
Detail Process Charting: Speaking the Language of Process by Ben B. Graham