Download e-book for kindle: Dealing with Difficult People : 24 lessons for Bringing Out by Dr. Rick Brinkman, Dr. Rick Kirschner, Rick Brinkman, Rick

By Dr. Rick Brinkman, Dr. Rick Kirschner, Rick Brinkman, Rick Kirschner

ISBN-10: 0071416412

ISBN-13: 9780071416412

ISBN-10: 0071425667

ISBN-13: 9780071425667

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Specific options for figuring out the ten different types of challenge humans and influencing them to undertake confident behaviors.

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Extra info for Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone

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The key to asking a searchlight question is to keep your tone neutral and maintain a neutral (read “innocent”) look on your face. Use Tank strategy if necessary. If a Sniper becomes a Tank, you may have actually improved the situation; at least now you know what the problem is! Use the strategy recommended for dealing with the Tank not only to command respect from the Sniper, but also from those who have witnessed the attack. 29 Copyright 2003 by Rick Brinkman and Rick Kirshner. Click here for Terms of Use.

This increases the likelihood of gaining cooperation from that person down the line. Having listened carefully, you’ve now arrived at a crucial juncture. But before you move on, confirm with the person that he or she feels satisfied that his or her problem has been fully voiced. Ask if he or she feels understood. Ask if there’s anything else that needs to be put on the table. When enough sincere listening, questioning, caring, and remembering are brought together, understanding is usually achieved and a difficult person becomes less difficult and more cooperative.

Unfortunately, with most decisions there comes a point when it’s too late to choose: the decision just happens. Maybe People have plenty of reasons for not getting help; they don’t want to bother or upset anyone and they don’t want to be the cause of anything going wrong. Your goal when dealing with a Maybe Person is to give him or her a strategy for making decisions and the motivation to use it. Here are five steps to bring out the best in your Maybe Person. Establish a comfort zone. When you’re dealing with people in the get along quadrant, your best bet is to develop a comfort zone around the decision-making process.

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Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone by Dr. Rick Brinkman, Dr. Rick Kirschner, Rick Brinkman, Rick Kirschner

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