Connecting with Grieving Clients: Supportive Communication by Laurel Lagoni PDF

By Laurel Lagoni

ISBN-10: 1583261664

ISBN-13: 9781583261668

ISBN-10: 1583261672

ISBN-13: 9781583261675

Guiding puppy proprietors via their grief following the lack of a liked puppy is likely one of the hardest components of your staff's task. dealt with sensitively and compassionately, the location can enhance the bond with the buyer for years yet to come. the hot, moment version of this helpful source bargains particular thoughts for facing a few universal yet tricky customer events, together with those and extra: - facing crises and emergencies - providing undesirable information - Euthanasia decision-making - Grief responses to puppy loss - consumers guilt - Non-euthanasia and unexpected deaths - assisting young children, seniors and disabled consumers with grief - different pets grief - Adopting new pets The consultant comprises phrases to exploit in particular events, info on puppy hospice courses, grief help protocols and buyer aid assets. it truly is geared up to facilitate employees assembly discussions and gives role-play rules for every state of affairs to construct employees abilities during this very important quarter of perform.

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Extra info for Connecting with Grieving Clients: Supportive Communication for 14 Common Situations

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It often has a calming effect and can help people slow their thoughts and steady themselves emotionally. There is some scientific evidence that touch affects the body physiologically, slowing heart rate Clinical Communication Skills and Emotional Support Protocols 19 and lowering blood pressure. Touch can be used to soothe a grieving client, to bring someone who is rambling back to the point, or to pull someone who has drifted away back to the present. When using touch with clients, limit it to neutral or safe areas such as the shoulders and arms.

Grievers need slow, empty, alone time to fully experience their grief and move through it. • Do not encourage grievers to make major changes in their lives. After a significant loss, many grievers consider moving, divorcing, or quitting their jobs. In general, though, grief clouds a person’s judgment. Decisions made too soon after a loss may be regretted later. • Do not attempt to cheer up grievers. Encouraging grievers to take vacations, go shopping, or medicate their pain with alcohol or tranquilizing drugs encourages them to avoid reality.

Simply acknowledge the feelings they describe. • Always behave toward your clients with integrity and according to a code of ethics. In other words, respect your clients’ right to confidentiality; convey information in honest, truthful ways; refuse to censor, lie, or withhold information in order to protect your clients’ feelings; refrain from taking advantage of your clients’ vulnerable emotional state; and always speak to clients with sensitivity and empathy. • Know your personal and professional limits and never attempt to exceed the confines of your client-support role.

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Connecting with Grieving Clients: Supportive Communication for 14 Common Situations by Laurel Lagoni


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