Connecting with Grieving Clients: Supportive Communication by Laurel Lagoni PDF

By Laurel Lagoni

ISBN-10: 1583261664

ISBN-13: 9781583261668

ISBN-10: 1583261672

ISBN-13: 9781583261675

Guiding puppy proprietors via their grief following the lack of a liked puppy is likely one of the hardest components of your staff's task. dealt with sensitively and compassionately, the location can enhance the bond with the buyer for years yet to come. the hot, moment version of this helpful source bargains particular thoughts for facing a few universal yet tricky customer events, together with those and extra: - facing crises and emergencies - providing undesirable information - Euthanasia decision-making - Grief responses to puppy loss - consumers guilt - Non-euthanasia and unexpected deaths - assisting young children, seniors and disabled consumers with grief - different pets grief - Adopting new pets The consultant comprises phrases to exploit in particular events, info on puppy hospice courses, grief help protocols and buyer aid assets. it truly is geared up to facilitate employees assembly discussions and gives role-play rules for every state of affairs to construct employees abilities during this very important quarter of perform.

Show description

Read or Download Connecting with Grieving Clients: Supportive Communication for 14 Common Situations PDF

Similar communications books

James G. Patterson's How to Become a Better Negotiator (Worksmart Series) PDF

Studying find out how to negotiate for what you will have is a serious ability so that you can get forward. This advisor explains the aim of negotiating in addition to the 3 features universal to all nice negotiators, 5 how you can deal with clash, 3 video games negotiators play, why adopting a win-win angle might help construct larger relationships, and the way to devise and perform a profitable negotiation approach.

Perfect Phrases for Executive Presentations by Alan M. Perlman PDF

Any profitable chief will inform you: Giving a powerful presentation is the main speedy and robust solution to set objectives, shape techniques, and promote your vision-to either inner and exterior audiences. excellent words for govt shows not just tells you the way to devise and convey your tackle, but in addition offers words for each a part of the speech or presentation.

Understanding Morphology (Understanding Language) - download pdf or read online

This re-creation of knowing Morphology has been totally revised in accordance with the most recent examine. It now contains 'big photo' inquiries to spotlight critical issues in morphology, in addition to study workouts for every bankruptcy. realizing Morphology provides an advent to the research of note constitution that begins on the very starting.

Read e-book online Computer Communications and Networks PDF

Desktop communications is among the such a lot swiftly constructing applied sciences and it's a topic with which every person within the desktops career could be primary. laptop communications and networks is an creation to communications expertise and approach layout for working towards and aspiring machine execs.

Extra info for Connecting with Grieving Clients: Supportive Communication for 14 Common Situations

Sample text

It often has a calming effect and can help people slow their thoughts and steady themselves emotionally. There is some scientific evidence that touch affects the body physiologically, slowing heart rate Clinical Communication Skills and Emotional Support Protocols 19 and lowering blood pressure. Touch can be used to soothe a grieving client, to bring someone who is rambling back to the point, or to pull someone who has drifted away back to the present. When using touch with clients, limit it to neutral or safe areas such as the shoulders and arms.

Grievers need slow, empty, alone time to fully experience their grief and move through it. • Do not encourage grievers to make major changes in their lives. After a significant loss, many grievers consider moving, divorcing, or quitting their jobs. In general, though, grief clouds a person’s judgment. Decisions made too soon after a loss may be regretted later. • Do not attempt to cheer up grievers. Encouraging grievers to take vacations, go shopping, or medicate their pain with alcohol or tranquilizing drugs encourages them to avoid reality.

Simply acknowledge the feelings they describe. • Always behave toward your clients with integrity and according to a code of ethics. In other words, respect your clients’ right to confidentiality; convey information in honest, truthful ways; refuse to censor, lie, or withhold information in order to protect your clients’ feelings; refrain from taking advantage of your clients’ vulnerable emotional state; and always speak to clients with sensitivity and empathy. • Know your personal and professional limits and never attempt to exceed the confines of your client-support role.

Download PDF sample

Connecting with Grieving Clients: Supportive Communication for 14 Common Situations by Laurel Lagoni

by Steven

Rated 4.08 of 5 – based on 32 votes